When contacting us about an existing order, please include your order number and the email address used during checkout.

If an item arrives damaged, incomplete, defective, or different from what you ordered, contact us with your order information and clear supporting photographs when applicable.

Please contact our customer support team before sending any item back. Our team will review your request and provide appropriate instructions where applicable.

We aim to respond to customer inquiries as promptly as reasonably possible during our published service hours.