Return & Refund Policy
Need to request a return?
Please review this policy and contact velnorellā¢ customer service before sending any product back.
Return Requests
To request a return, contact service@velnorell.com with your order number and the reason for your request.
Return Eligibility
Returned products should generally be in suitable return condition and include the relevant product components, accessories, and packaging where applicable.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, personalization, final-sale, or other applicable reasons.
Damaged or Defective Items
If an item arrives damaged or defective, please contact us promptly and include clear photographs showing the product, packaging, and issue.
Incorrect Items
If you receive an item different from what you ordered, contact us with your order information and photographs where appropriate.
Return Authorization
Please wait for return instructions before sending a product back. The correct procedure or destination may depend on the order and circumstances.
Refunds
When a refund is approved, it will normally be processed through the applicable original payment method where supported.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible. Cancellation cannot be guaranteed once processing or shipment has begun.
Contact for Returns
Email: service@velnorell.com
Phone: 19925209490
Hours: 8:00 AM ā 10:00 PM Daily