After an order is submitted and payment is confirmed, it enters our processing workflow. Processing times may vary depending on order volume, product availability, weekends, holidays, and other operational factors.

Available shipping destinations and delivery methods are displayed during checkout where supported.

Applicable shipping charges, if any, are displayed before checkout is completed.

When tracking information is available, it may be provided after shipment. Carrier systems may require additional time to update.

Please review your delivery address before submitting your order. Contact us promptly if you notice an error. Changes cannot be guaranteed after processing or shipment begins.

Delivery may occasionally be affected by carrier delays, customs processing, weather, peak periods, or other circumstances outside our direct control.

If a shipment appears lost in transit, contact us with your order information so we can review available tracking and carrier information.

If an item arrives damaged or incomplete, contact service@velnorell.com with your order number and clear supporting photographs.