By accessing velnorell.com, submitting an order, or purchasing products from velnorell™, you agree to these Terms and Conditions together with our other published policies.

velnorell™ provides an online retail service offering pet supplies, pet accessories, and related general merchandise.

We make reasonable efforts to display product descriptions, photographs, specifications, and other information accurately. Colors and appearance may vary slightly depending on screen settings, photography, production batches, and other normal factors.

Prices shown on velnorell.com are the prices available at the time they are displayed unless otherwise stated. The final amount payable will be shown during checkout.

An order confirmation acknowledges receipt of your order. We may cancel or decline an order where reasonably necessary, including pricing errors, stock issues, payment problems, suspected fraud, or incorrect customer information.

Promotional offers, discount codes, and special pricing may be subject to separate conditions and may be changed or withdrawn where permitted.

Shipping arrangements are governed by our Shipping Policy. Customers are responsible for providing complete and accurate delivery information.

Return requests, refund eligibility, damaged items, and incorrect items are handled according to our Return & Refund Policy.

velnorell™, our website design, original text, graphics, branding, and other protected materials may not be reproduced or commercially used without appropriate authorization.

We may update these Terms and Conditions from time to time. The version published on velnorell.com will apply from its effective date.

Email: service@velnorell.com
Phone: 19925209490
Hours: 8:00 AM – 10:00 PM Daily